Privacy policy

Last updated: 22 October 2026

Global Delivery (“Global Delivery,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website or app, arrange or receive a shipment, track a delivery, or contact us.

Information we collect

Depending on how you interact with us, we may collect:

Contact and identity details, such as your name, email address, telephone number, and business details.
Shipping information, such as pickup and delivery addresses, shipment reference numbers, parcel descriptions, delivery instructions, customs information, and delivery status.
Proof-of-delivery information, such as a signature, delivery photograph, or the name of the person who received a parcel, where applicable.
Payment and billing information, such as billing address and transaction details. Payments may be handled by a payment provider.
Messages and support records, including information you provide when you contact us.
Website, app, and device information, such as IP address, browser type, device identifiers, pages visited, and cookie preferences.
Location information, where location features are available and enabled, or where it is needed to provide or track a delivery.
Information from others, such as a sender, seller, marketplace, business customer, or delivery partner who provides your details so we can carry out a shipment.

Please provide only information needed to arrange or complete a shipment. Customs or other legal requirements may require additional information for some deliveries.

How we use information

We use personal information to:

arrange, collect, transport, track, and deliver shipments;
send service updates, delivery alerts, and important account messages;
process payments and manage customer accounts;
respond to questions and resolve complaints or delivery issues;
coordinate with delivery partners, customs authorities, and other parties involved in a shipment;
protect people, parcels, accounts, and our services from fraud, misuse, and security risks;
meet legal, regulatory, recordkeeping, and customs requirements;
operate and improve our website, app, and services; and
send promotional messages where permitted by law and, where required, with your consent.

Where local law requires us to identify a legal basis for using your information, that basis may include providing a service you requested, meeting a legal obligation, our legitimate business interests, or your consent.

How we share information

We may share relevant information with:

Senders, recipients, and business customers when needed to arrange or complete a shipment;
Carriers and delivery partners, including local couriers, freight companies, warehouses, and subcontractors;
Customs, border, regulatory, or law-enforcement authorities when required or permitted by law;
Service providers that support our operations, such as payment processors, customer-support platforms, technology providers, and analytics services; and
Professional advisers or business transaction parties where necessary for legal, financial, or corporate purposes.

We share only information that is appropriate for the relevant purpose, subject to applicable law and any required safeguards.

Cookies and similar technologies

Our website or app may use cookies and similar technologies to keep services working, remember preferences, understand how services are used, and improve performance. You can manage cookies through your browser settings and, where available, our cookie preference tool. Some features may not work properly if certain cookies are disabled.

International transfers

Because shipping may cross borders, information may be handled in countries other than the country where it was collected. Data protection laws differ between countries. Where required, we use appropriate safeguards for international transfers. You can contact us using the details below to ask about those safeguards.

How long we keep information

We keep personal information only for as long as needed for the purposes described in this Policy, including completing deliveries, handling claims and enquiries, meeting legal or customs requirements, and keeping appropriate business records. Retention periods depend on the type of information, the shipment, and applicable law.

How we protect information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, or disclosure. No method of storing or sending information can be guaranteed to be completely secure.

Your privacy choices and rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, or deletion of your personal information; to restrict or object to certain uses; to request a copy of your information; or to withdraw consent where processing relies on consent. These rights may be subject to legal exceptions.

To make a request, contact us at [privacy email address]. We may need to verify your identity before responding. You may also have the right to complain to your local data protection authority.

You can opt out of promotional emails by using the unsubscribe link in the message or contacting us. You may still receive messages needed to provide a service, such as delivery updates.

Children’s information

Our services are intended for people arranging or receiving shipments and are not directed to children. If you believe a child has provided personal information to us, contact us at [privacy email address].

Changes to this Policy

We may update this Policy from time to time. We will post the latest version on our website and update the “Last updated” date above. Where required by law, we will give notice of material changes.

Contact us

For questions or privacy requests, send us an email:
Email: contact@globadelivry.com