Help centre
Frequently asked questions
Quick answers about shipping, tracking and documents.
How do I track my shipment?
Enter the tracking number from your receipt or waybill on the Track page. You will see the current status and every update recorded for your shipment.
Why does my tracking number show no updates yet?
Shipments appear as "Shipment created" until they are handed over to us. Updates appear once the parcel is picked up or dropped off.
Is tracking live GPS?
No. Tracking shows status updates recorded by our team at key points in the journey, such as pickup, arrival at a facility and delivery.
Why can't I see the full address on the tracking page?
To protect privacy, public tracking only shows cities or regions. The shipper can contact us for full shipment details.
How do I get a price?
Use the Request a quote form with your origin, destination and package details. We will reply by email with options.
What items can't I ship?
Dangerous, illegal and certain restricted goods cannot be shipped without approval. Contact us before booking if you are unsure.
What happens if there is a delivery exception?
An exception means something needs attention, such as an incorrect address or no one available to receive the parcel. We will update the timeline and contact the relevant party.
